Returns and Refunds

At eurojet-cartridges.co.uk we want you to be delighted every time you shop with us. Any of our products may be returned to us for replacement or refund subject to the following:-

Cancellation of Order (NOT Faulty or Incorrectly Ordered Returns)

Under the Consumer Protection Distance Selling Regulations 2000 you have a right to cancel your order without giving a reason for any item purchased on this website. To cancel your order you must either e mail, fax or write to us (a telephone call is not deemed to be sufficient) within seven days of receipt of your order.

Please Note:

You must take care of the goods whilst they are in your possession, goods returned damaged or used can not be accepted. The return carriage is payable by the customer, the goods should be insured as it is your responsibility to return the goods to us in its original condition. We will not be held responsible for any damage or loss whilst the items are being returned to us. Non defective returns notified outside the seven day period will be subject to a 25% restocking charge. On receipt of your returned goods we will authorise a refund. Please allow a maximum of 30 days for refunds to be processed and credited to your account. If you used a credit card to make your purchase we will credit the same card number. If you made your purchase with a cheque or postal order we will send you a refund cheque in the post. Our delivery service charges are not refundable.

Cancellation of Order (Faulty or Incorrectly Ordered Returns)

If you are returning an item because of an error on our part or because the item is defective, we will be happy to either replace the product or offer a full refund for the price you paid for the item PLUS the cost in returning the item to us.

To return an item

Simply return the item to the address detailed below. Please remember to enclose a copy of your invoice. Alternatively enclose your name, address (including postcode), e-mail address or daytime telephone number. In the case of a defective product, please provide a description of the fault.

eurojet-cartridges.co.uk

Returns Department
Unit 7
Cathedral Units
Phoenix Business Centre
Low Mill Road
Ripon
North Yorkshire
HG4 1NS